Attention!

These forums are not monitored. We provide the discussions forum as a place for users of free extensions to help each other and find answers, not as a place for our staff to deal with urgent support issues. Our staff very rarely responds to forum posts. Occasionally we will respond to forum posts but responses are not guaranteed.

If you have an active subscription for a commercial extension and wish to receive support please login to your Artetics.com account and submit a ticket. The ticketing system is the best way for you to get assistance in a timely manner.

Thank you!

  Monday, 13 October 2014
  0 Replies
  2.3K Visits
0
Votes
Undo
Hi, my is João, I'm from Brazil and I have bought the artsexlightbox FULL.
My site was made having as base an template from ThemeXpert.
The Template is RESPONSIVE, the name of it is Focus (tx_focus).
I edited all the template to the accomplish what the client demanded.
In three pages I used the Artsexlightbox to show pictures.
In a PC Browser, the site is works OK, when I open in maximized screen.
But in cellphone or in the PC Browser (when the screen is resized to take a size of a tablet or a cellphone),
I GET AN ERROR.
The pages that content ARTSEXLIGHTBOX the menu becomes disabled.
DISABLE.
When I open any pages that have the tag {artsexlight} the MENU ICON BECOMES disable.

The site is:
http://www.cearastonemarket.com.br

The pages are:
Produtos -> Granitos Clássicos
Produtos -> Granitos Exóticos
Produtos -> Outros Granitos

PS: The main menu will be showed is a button on top left side.

Any HELP PLEASE!!!!!