Last updated: April 05, 2020
"Support" is an after-sales service provided by Artetics.com in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program.
Support is limited to:
- Support is offered in English ONLY
- Technical help/advice regarding our subscriptions and services
- Technical help/advice regarding the use of our products
- Non-documented issues, tips, and tricks regarding our software.
Support does not include:
- Alteration or modifications of our products or any other products (Joomla! related or unrelated) to meet a certain need. You can purchase premium support in such a case.
- PHP or any other server-side programming language training
- SQL or any other database language training
- CSS or HTML training
If you wish to modify our products, you are free to do so under the GNU/GPL license. However, we offer no support for any software product that has been modified or customized.
We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from Artetics.com or from the person requesting the service.
How To Obtain Support?
Support is provided via our Support Ticket system. Any other means of communication are not endorsed unless expressly implied. We offer no support via email or otherwise for installation, customization, administration of Joomla! or any other inquiries not directly related to our products.
Obtaining Paid Support for Customizations
If you wish to consult with our engineering team about custom modifications to any of our products, please visit https://www.artetics.com/custom-development.
Artetics.com is not obligated to provide support, access to downloads or any other services being offered in the subscription beyond the end of the term indicated by your subscription unless you renew your subscription on or before the expiration date by agreement between Artetics.com and you.
The "lifetime" of an Artetics.com product is defined by the time in which the product is "active". Products are considered "active" when they are being developed and updated to keep track with the current versions of Joomla!. Artetics.com is not obligated to provide support for "end of life" products.
Subscription expiration implies the termination of the support, update (membership details and product source code) and other download specific services.
All of the products are designed for the latest version of Joomla!, but we can give no guarantee, that the products will run with future versions of Joomla!.
Subscribers may use any of the endorsed methods of communication to address any issues related to software versions.
During the subscription time, we do not guarantee any new updates nor do we provide any deadlines or development paths for updates. Update deadlines and development paths are for the private use of Artetics.com only and will not be released to the public unless otherwise stated.
However, we do commit to providing a good service for our subscribers and we will do our best to ensure that our products are up to date and functional.
Updates and Changes
The Artetics.com Support Policies may be updated from time to time and are subject to change at Artetics.com's discretion. We reserve the right to modify the Support Policy at any point without prior notice.
Even though this Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.